General terms & conditions

 

Dennis van Zanden | Exclusive design & products

These are my terms and conditions. These are, along with the references they contain, applicable to any agreement that we conclude with you. If you have any questions, do not hesitate to contact me via email. You can also reach us at phone number +31 642079976.

The address of Dennis van Zanden | Design, Gronausestraat 710, 7534 AM Enschede with Chamber of Commerce number: 62897713.

We have the right to change these terms and conditions. You agree that always the latest version of these terms and conditions on our agreement will apply.

 

Article 1 – Products

I sell Murals, Artworks and Rugs.

 

Article 1.1 Product Customized wallpaper

The customer selects the desired design of the wallpaper and enters the correct measurements of the wall and any specific wishes regarding the wall. After the order is paid, the order will be processed. The customer receives a digital proof of the design within 7 days. The customer will check the design, the applied measurements and (optionally) the specific wishes. The customer has the right to make one-time changes before the design will be final. After processing the final amendments, the customer will receive a digital proof for the second time. After approval of the digital proof, the order will be processed and the wallpaper will be printed.

 

We do not create a digital proof of a design before we received an official order with completed payment. In case you do not like the digital proof and you do not approve, we will refund the money excluding the one-time designing costs of €55,-.

 

Article 2 – Payments

The (total) price of the products is indicated in our webshop. You can pay in our webshop with Ideal or credit card. Shipping costs are calculated at checkout.

 

Article 2.1. Price ‘Customized wallpaper’

The selling price of customized wallpaper, consist of two elements: Price per square meter + design costs €55,00

Discounts will only be calculated over the square meter price, the design costs are excluded from any discounts.

 

Article 3 – Delivery

We deliver your order to the address you specified at checkout. You can no longer change the address if we have already sent your order. PostNL, DHL, UPS or DPD take care of the distribution. When the package is sent, you will receive a tracking link in order to track your parcel. All products are produced on-demand, delivery takes approximately 5-7 working days for wallpapers and 3-4 weeks for Rugs and Artworks. If the order is delayed, we will notify you in writing. We guarantee that you will receive the order no later than 30 days after the confirmation of the order is received. If this is unsuccessful, you can request (a) a re-imbursement of the amount you have paid for the product immediately, or (b) to send a replacement product (of equal value).

In case you are not able to collect the parcel at home and it returns to our office we will send it again, but we will charge you for the extra delivery costs.

 

Article 3.1 Delivery costs

Packages within Europe                                                upon request

Outside EU based upon calculation starting at             €100,-

 

 

Article 4 – Returns

Products are excluded from the return policy and cannot be returned as each wallpaper, artwork and rug order is produced on demand.

 

Article 5 – Liability

We are not liable for damage caused by the use of a product. This does not apply if that damage was caused by our intent, this refers to mistakes in the design or damage that has occurred during transport. Your right to compensation will in any case be the maximum amount of the ordered and paid amount.

 

5.1 Customized wallpaper

The client has the responsibility to give the correct measurements of the wall(s) and other specifications. The client always receives a digital proof of the design and needs to check the measurement and any other specifications of the wall. After approval on the design incl. measurements and specifications, the design becomes final and the production of the wallpaper starts.  After the clients approval, Dennis van Zanden is no longer liable for any mistakes regarding measurements and specifications.

 

5.2 Checking wallpaper products

Before installing wallpaper to the wall, the products always need to be checked for mistakes, errors and damage. In case of a mistake for which Dennis van Zanden is responsible, we will recover this and send new wallpaper as soon as possible. Dennis van Zanden cannot take any responsibility for costs regarding a paid wallpaper service. Mistakes and damages always need to be photographed.

  

Article 6 – Privacy Policy

We protect your personal data in accordance with the General Data Protection Regulation (AVG). You can consult our Privacy policy for more information.

 

Article 7 – Intellectual Property Rights

All intellectual property rights (such as: copyrights, logos, word marks) on our texts, photos, images and other materials are our property (or we manage with the permission of the owner). Your use may not infringe this.

 

Article 8 – Complaints

If you have a complaint about the implementation of the agreement, please let us know. Send your complaint as quickly as possible (and as fully described as possible) to my email. In case you have a complaint about a mistake in the design or about any damages, always attach photos to your email. You will receive a confirmation of your complaint within one working day.  We will handle your complaint as quickly as possible and no later than three days after we have received your complaint. If it takes longer to settle the complaint, we will let you know when you can expect a substantive reply. If we cannot resolve the complaint with each other, a dispute arises that falls under the dispute settlement.

 

Article 9 – Dispute settlement

1. Dutch laws apply on these terms and conditions and the agreements we conclude with you.

In the event of a dispute, the judge of Amsterdam is authorized.

2. As a consumer, you can also visit the ODR platform (Online Dispute Resolution). This platform offers a simple, efficient, fast and cheap out-of-court solution for disputes arising from online transactions. For more information see: http://ec.europa.eu/odr